By Jabiru Hassan
The Federal Commissioner of the Public Complaints Commission (PCC) in Kano State, Honourable Ibrahim Zakari Sarina, has urged residents across urban and rural communities to take advantage of the Commission’s free services for resolving disputes peacefully and without cost.
He made the call during an interactive session with journalists following a rally organized to commemorate the Commission’s 50th anniversary celebration held in Kano.
Sarina emphasized that the PCC remains committed to ensuring justice and fairness for all Nigerians, particularly those who cannot afford litigation costs.
“Our services are completely free. We resolve all forms of misunderstandings without charging a single kobo. That has been the guiding principle since the Commission was established fifty years ago,” he said.
Highlighting the Commission’s recent performance, Sarina disclosed that since assuming office, the Kano PCC has received 4,652 complaints from across the state, out of which 767 cases have been successfully resolved. He described the achievement as a milestone, especially at a time when the volume of public grievances continues to rise.
The Commissioner noted that the PCC would intensify its public enlightenment campaigns in rural and remote communities to create greater awareness about the Commission’s role and services. According to him, many citizens in rural areas remain unaware that they can seek free and peaceful redress through the PCC.
“The Public Complaints Commission is working tirelessly to promote peace and unity among citizens through dialogue, mediation, and mutual understanding,” Sarina said. “Since I assumed office, we have recorded significant progress in a short time, and this is only the beginning.”
Sarina also called on journalists and social media influencers to partner with the Commission in creating broader public awareness about its services. He emphasized that the media remains a vital partner in fostering transparency, justice, and good governance.
“I urge members of the press and social media operators to use their platforms to enlighten the public in both rural and urban areas. Journalists are the pillars of national development and partners in progress,” he concluded.
The Public Complaints Commission, established in 1975, serves as Nigeria’s ombudsman institution, providing a neutral platform for citizens to report administrative injustices, human rights violations, and unfair treatment by public or private institutions.
Through continuous public engagement and dispute resolution, the PCC seeks to strengthen citizens’ confidence in governance and promote harmony across communities in Kano State and beyond.
