By Independence Hajj Reporters (IHR)
Stakeholders have called on state Muslim pilgrims’ welfare boards and private tour operators to establish dedicated communication lines for Hajj pilgrims, citing the need for timely access to information during the pilgrimage.
The recommendation follows a reported increase in inquiries from intending pilgrims seeking clarification on logistics, welfare, and religious obligations, particularly during critical stages such as airlift, transit, and movement between holy sites.Independent Hajj Reporters (IHR) said it has received a surge of questions through its social media and messaging platforms, indicating gaps in communication between pilgrims and service providers.
The group noted that the National Hajj Commission of Nigeria (NAHCON) has already introduced multiple public channels for inquiries, complaints, and guidance on Hajj rites, which stakeholders say could serve as a model for others.They argued that state boards and private operators, which have direct contact with pilgrims, should adopt similar systems to improve responsiveness and service delivery.
Observers also pointed out that while some private operators provide contact details and respond to inquiries, others are less accessible, creating challenges for pilgrims who require immediate support. Stakeholders said improved communication would enhance coordination, reduce misinformation, and ensure quicker resolution of issues before and during the pilgrimage.
