By Jabiru Hassan, Kano.
The Management of Kano Electricity Distribution Company (KEDCO) has trained its customer care officers as well as call centre agents to improve customer services in its franchise.
This was contained in a press statement signed and issued to newsmen by the company head of corporate communications, Ibrahim Sani Shawai added that the training which was conducted yesterday featured in-depth explanations on regulatory processes, key change token procedures, diplomacy and answering calls strategies aimed at enhancing customer management.
According to the Management, the staff were trained to ensure that they are abreast of the modern diplomacy tools towards smoothening relations with customers in line with KEDCO’s customer-centric approach to engaging stakeholders.
In his message, the MD/CEO, Dr Jamil Isyaku Gwamna said complaints management and resolution remained key to KEDCO as a company that makes use of such inputs to improve service delivery as well as feel the pulse of customers, hence, the training.
Dr Gwamna, therefore, advised customers to feel free to lodge their complaints on any of KEDCO’s platforms for speedy resolutions, while appealing to them to also report activities of vandals and saboteurs in their communities.
