Mr Ebenezer Onyeagwu, the bank’s Group Managing Director/ Chief Executive Officer, said on Wednesday in Lagos that the IVR solution was launched to ensure convenient service to customers.
Onyeagwu said the IVR solution would enable customers perform basic banking transactions by dialing a dedicated phone line through their registered phone numbers and following the prompts.
“By simply dialing +234 (1) 278 7000 from the phone number linked to their accounts and following the prompts, customers can pay DSTV/GOTV bills, restrict their accounts or block their cards, request account statement via email, view the last five transactions, transfer funds, buy airtime, among others.
“Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers,” Onyeagwu said in a statement.
He added that the self-service product offered quick response to customers in addition to security entrenched by the multilayer authentication mechanism.
Onyeagwu urged the bank’s customers to take advantage of this unique service, particularly at this critical time when the physical interface with the Bank had been greatly impacted due to COVID-19 pandemic.
“Zenith Bank has clearly distinguished itself in the Nigerian financial services industry through superior service quality, unique customer experience and sound financial indices.
“The bank remains a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and alternative channels that ensure convenience, speed and safety of transactions,” he added.
According to him, the bank’s commitment to world-class service standards has led to several product innovations over the last couple of months.
“As a testament to its excellent performance, commitment to best-in-class service and recognition as one of the most innovative financial institutions in Nigeria, Zenith Bank was ranked as the Best Digital Bank in Nigeria 2019 by Agusto and Co.
“The bank was also voted as the Best Commercial Bank in Nigeria 2019 by the World Finance and emerged as Bank of the Year and Best Bank in Retail Banking at the 2019 BusinessDay Banks and Other Financial Institutions (BOFI) Awards,” he said.
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