By Jennifer Y Omiloli
First City Monument Bank (FCMB) Limited’s goliath strides and noteworthy execution in administration conveyance and consumer loyalty in the Nigerian financial industry, have again been prevailed.
The most recent is the conferment of the prestigious award of, ‘‘Excellence in Customer Experience Enhancement’’, on the Bank at the Finnovex West Africa Awards, held on October 22, 2019 in Lagos. What’s more, the Managing Director of the Bank, Mr. Adam Nuru, rose as the CEO of the year. They were chosen for the position after a study led by the coordinators of the honor which included Banks’ clients.
The occasion, co-situated with Finnovex West Africa and composed under the support of the Central Bank of Nigeria (CBN), gave a stage to industry forming discourses with specialists, thought pioneers and trailblazers over the monetary administrations network around the world. The 2-day meeting concentrated on worldwide patterns, interruptions and how market players can decide openings and react to the dangers. The social occasion likewise gave a chance to money related specialists to share learning on huge and squeezing issues, running from Financial Technology (FinTech) interruptions to budgetary incorporation, blockchain and regtech.
As indicated by the coordinators, the conferment of the ”Excellence in Customer Experience Enhancement” on FCMB, is in acknowledgment of its exceptional accomplishments, steady show of client assistance greatness and comfort just as hearty innovation.
Additionally, FCMB was perceived for advancing money related incorporation through the sending of computerized banking arrangements and different contributions that line up with the ways of life of different fragments of the general public.
Finnovex West Africa included that, ”FCMB spearheaded arrangement of Over-The-Counter exchanges (OTC) utilizing biometrics on Point of Sales (PoS) for both entomb and intra-bank moves and withdrawals; the first in sending OTC exchanges on PoS through card and biometrics implies and the first to discharge a wallet account in the business”.
Among the contributions of the Bank in the advanced financial space are, the FCMB *329# USSD code, improved FCMBMobile, computerized reasoning chatbot, named Temi, among other computerized stages that have kept on causing a ripple effect and rethink money related administrations.
On the honor of CEO of the Year to the Managing Director of FCMB, Mr. Nuru, the Finnovex West Africa gathering coordinators stated, ”Nuru has executed and comprehended the tech space and initiated the advanced change in the Bank. Both mindfulness and profit for ventures have kept on slanting emphatically determined by his authority related to the dynamic vision of the Group’s Board of Directors”.
Talking on the ”Excellence in Customer Experience Enhancement” grant during the introduction at the gathering, the Divisional Head, Service Management and Technology of FCMB, Mr. Oluwakayode Adigun, said it is another affirmation of the Bank’s unparalleled responsibility in offering bleeding edge and extraordinary administrations as a forward-looking foundation based on the way of life of greatness.
As indicated by him, ”this honor mirrors the nature of administrations we offer at FCMB. It is another approval of our key concentration to reliably improve client experience. This shows the different change activities we have conveyed over our foundation to address the issues of our clients are yielding the ideal outcomes and increased in value by clients, yet different partners. This will rouse us to improve”.
Mr. Adigun guaranteed FCMB will keep on increasing present expectations and continue the beat by going the additional mile to give basic, supportive and solid financial administrations driven by a group of exceptionally expert staff, powerful innovation and best practices.
FCMB, as a comprehensive moneylender, has kept on directing the pace and grow its channels. The Bank is known for giving one of the quickest, secure, helpful and consistent interchange channel financial stages cutting crosswise over Automated Teller Machines (ATMs), Point of Sales (PoS), portable, web banking, among others. In 2018, FCMB was appraised as the third most client centered Bank by KPMG, a main global counseling firm, in the Banking Industry Customer Satisfaction Survey (BICSS), among other national and universal acknowledgments and honors.
